Behavioural Supports Ontario (BSO)

Trained health professionals and programming helping older people with responsive behaviours 

Behavioural Supports Ontario (BSO) is focused on helping older people with responsive behaviours associated with cognitive impairments due to complex mental health, addictions, dementia, or other neurological conditions and their caregivers. BSO exists to enhance services for seniors providing them with the right care, at the right time and in the right place (at home, in long-term care or elsewhere).

Through development and implementation of new models designed to focus on quality of care and quality of life for this population, a $4-million provincial BSO investment in the Central East LHIN has allowed local health service providers to hire additional staff – nurses, personal support workers and other health care providers, and to train them in the specialized skills necessary to provide quality care to these residents in long-term care and clients in the community. The project is rooted in client-centred and caregiver-directed care where:

  • Everyone is treated with respect and accepted “as one is”
  • Person and caregiver/family/social supports are the driving partners in care decisions
  • Respect and trust characterize relationships between staff and clients and care providers.

Making a Difference

Qualitative feedback from surveys, success stories, spread reporting and Community of Practice events show BSO is having a tangible impact on the quality of care for frail seniors, including:

  • Reduced responsive behaviours
  • Improved resident quality of life
  • Increased family engagement and satisfaction
  • Coordinated, focused education significantly increasing behavioural management skills and increasing staff confidence
  • Increased utilization of the Integrated care Team for care planning
  • Improved team work and documentation
  • Common language providing better collaboration and communication among care teams

Behavioural Supports Ontario (BSO) Launches Provincial and Regional Online Resources for Patients and Caregivers

BSO Provincial Website

Behavioural Supports Ontario’s (BSO) provincial website is live at The site links users to information about behavioural change and available programs and services to support patients and caregivers who live and cope with responsive behaviours associated with dementia, mental illness, substance use, and other neurological conditions. The provincial website links to 14 new regional websites.

“We are thrilled to see the launch of the provincial portal and websites for each of the 14 Local Health Integration Networks (LHINs). With such intuitive design, this integrated platform provides BSO with a distinct virtual identity that helps foster awareness and service access for individuals and their care partners across the province,” said Monica Bretzlaff, Manager, Behavioural Supports Ontario Provincial Coordinating Office. “BSO encourages everyone to spread the word about” 

BSO Central East Regional Website

The Central East BSO regional website provides behavioural support services available such as: specialized long-term care behavioural support teams, geriatric mental health outreach teams, community support services, Alzheimer Society support and education, counseling, and a variety of other programs. This site supports the information needs of patients, families, and caregivers, as well as service providers and primary care practitioners.

HealthChat on BSO Central East Regional Website

The Central East BSO regional website provides an online platform for health care providers to connect and collaborate. The site provides resources, tools and a forum to support capacity building for staff providing care to patients living with responsive behaviours. Health care providers working within the Central East region may register at

The websites are the result of collaboration between the Ontario Association of Community Care Access Centres (OACCAC), Ontario’s Local Health Integration Network’s designated BSO lead organizations, Information Network and regional Community Care Access Centres (CCACs). The LHIN designated BSO lead organizations develop and maintain the content on the BSO regional sites. Information Network provides ongoing support of content administration for the main website, operations, training and technical support for LHIN-designated BSO leads. The OACCAC provides funding for the development and maintenance of the BSO provincial portal and regional mini-site platform.

To access Behavioural Supports Ontario (BSO) services for persons living in the community, please submit a referral to your local GAIN Team:


For additional information on the Provincial Behavioural Supports Ontario Program, please visit the brainXchange website: